Practice Policies

• We require 24-hours-notice for cancellation of appointments.
• Missed appointments and cancellations with less than 24-hours-notice may be charged to patients.
• While we try to refill fax prescriptions within 48 hours, we request the courtesy of a seven day business notice.
• We strive for same day access for urgent concerns, and schedule by calling for appointments only.
• We aim to treat our patients courteously at all times, and expect our patients to treat our staff in a similarly respectful way.
• We have a Zero Tolerance policy, whereby abusive, aggressive, or violent behaviour towards our staff will not be tolerated under any circumstances.
• Anyone who is abusive or aggressive to members of staff will be sent a letter from the Practice stating that this behaviour will not be tolerated, and may result in removal from the Practice patient list.