Hours, After Hours & Policies

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APPOINTMENT BOOKING

• All appointments are booked by phone 705-740-6867
• Phones are answered: 9-12 Monday to Friday; 1-4 Monday, Tuesday, Thursday
• When you call, please listen to the entire message to make the appropriate selection
• We have a phone queue system – calls are answered in sequence
• Appointments either in person or telephone

AT THE OFFICE

• Masks are Mandatory and must be worn at all times within our facility (exceptions – under 2, disability precluding masks)

AFTER HOURS

• We encourage you to contact our office first for all concerns including same day issues as we do have same day appointment spots
• If we are not able to fit you in, or if after hours or on weekends, the Peterborough Community FHO After Hours Clinic runs Monday to Friday 5-8 pm, Saturday 9-3 pm, Sunday 9-12.
• Call 705-742-6132 to book
• Phone lines open at 4pm on Weeknights and 830am on Saturday and Sunday
• Location of appointment at On-Call Physician’s Office (be well centre, Turnbull or Alexander Building)
• After 8:00 pm Monday to Friday, After 3:00 pm Saturday and 12:00 pm Sunday, please call Telephone Health Advisory Services (THAS) at 1-866-553-7205 to speak to a registered nurse.

EMERGENCY SERVICES

Emergency Dept PRHC:

• 705-742-4391
• Only ER facility in Peterborough. Urgent patient care for adults & children

Pediatric Outpatient Clinic (POP):

• http://www.prhc.on.ca/cms/pediatric-outpatient-clinic

Telehealth Ontario:

• https://www.ontario.ca/page/get-medical-advice-telehealth-ontario/
  1-866-797-0000 (24 hours)
  Free, confidential phone service for health advice or general health info from registered nurse

PRACTICE POLICIES

• We require 24-hours-notice for cancellation of appointments.
• Missed appointments and cancellations with less than 24-hours-notice may be charged to patients.
• While we try to refill fax prescriptions within 48 hours, we request the courtesy of a seven day business notice.
• We strive for same day access for urgent concerns, and schedule by calling for appointments only.
• We aim to treat our patients courteously at all times, and expect our patients to treat our staff in a similarly respectful way.
• We have a Zero Tolerance policy, whereby abusive, aggressive, or violent behaviour towards our staff will not be tolerated under any circumstances.
• Anyone who is abusive or aggressive to members of staff will be sent a letter from the Practice stating that this behaviour will not be tolerated, and may result in removal from the Practice patient list.